Refund Policy

1. General Policy

Engineer Hub provides professional engineering, design, infrastructure, web development, software, UI/UX, consultancy, and technical services.

Because many of our services involve professional time, planning, design work, development effort, resource allocation, and project-specific deliverables, refund eligibility may depend on the nature and stage of the service.

Refunds are reviewed according to the applicable project scope, payment terms, service status, and circumstances of the request.

2. Eligible Refund Cases

A refund may be considered in circumstances such as:

• Duplicate payment caused by a verified payment or platform error.
• Payment was successfully processed but the requested service could not be initiated due to an issue attributable to Engineer Hub.
• A technical or platform issue prevented delivery of a purchased digital service and the issue could not reasonably be resolved.
• Engineer Hub cancels a service before work begins and the applicable agreement does not provide otherwise.
• Another refund circumstance is specifically agreed upon in writing.

Refund eligibility will be reviewed on a case-by-case basis where appropriate.

3. Non-Refundable or Generally Non-Refundable Services

Refunds will generally not be available for:

• Completed consultations and professional advisory sessions
• Completed engineering, CAD drafting, or 2D/3D design work
• Completed web development, frontend, backend, or software development work
• Work that has already been delivered or substantially completed
• Digital deliverables that have already been provided
• Services where work has already commenced and resources have been allocated
• User-requested cancellation after substantial work has started
• Delays caused primarily by missing information, approvals, content, documents, or feedback from the client
• Additional work performed outside the original scope after approval

Specific refund terms may differ where a separate written project agreement has been accepted.

4. Engineering & Infrastructure Projects

For engineering, infrastructure, design, estimation, AutoCAD, planning, consultancy, and related professional projects:

• Advance payments may become non-refundable once project work has commenced.
• Refund requests submitted before work begins may be considered depending on the applicable agreement.
• If substantial work has already been completed, the completed portion may be deducted when determining any eligible refund.
• If work has not substantially started, a partial or full refund may be considered where appropriate.
• Costs already incurred for approved third-party resources or project-specific requirements may be non-refundable.

5. Web & Software Projects

For web design, web development, frontend development, backend development, UI/UX design, API integration, and custom software projects:

• Advance payments may become non-refundable once development or design work has commenced.
• Refund requests before work begins may be reviewed based on the agreed project terms.
• Work already completed may be deducted from any eligible refund.
• Third-party costs, hosting costs, domain costs, licenses, APIs, or other approved external expenses may be non-refundable.
• Client-requested changes outside the agreed scope do not automatically qualify for a refund.
• Delays caused by missing client content, approvals, credentials, feedback, or requirements may not qualify for a refund.

Where a separate project agreement exists, the refund and cancellation terms in that agreement will apply.

6. Digital Services and Deliverables

Once a digital deliverable has been substantially completed, delivered, or made available to the client, refunds may not be available unless otherwise agreed in writing.

Examples may include:

7. Cancellation Policy

Clients may request cancellation before work begins.

Once project work, design, development, consultation, planning, or other professional services have started, cancellation may not result in a full refund.

If cancellation occurs after work has started, Engineer Hub may determine the refundable amount based on:

• Work already completed
• Resources already allocated
• Third-party costs and project-specific expenses
• The agreed project terms

8. Project-Specific Agreements

For larger or customized projects, Engineer Hub may provide a separate quotation, proposal, statement of work, service agreement, or project contract.

If that agreement contains specific refund, cancellation, milestone, or payment terms, those terms will govern the relevant project to the extent permitted by applicable law.

9. Refund Request Process

To request a refund, contact Engineer Hub with the following information:

• Full Name
• Registered Email
• Registered Mobile Number
• Transaction ID or payment reference
• Service or project name
• Date of payment
• Reason for the refund request
• Relevant supporting information, if applicable

Refund requests should be submitted as soon as reasonably possible after the issue occurs.

10. Refund Review

Engineer Hub will review refund requests based on:

• Nature and stage of the service
• Payment and project status
• Work already completed
• Applicable project agreement and third-party expenses
• Reason for cancellation or refund

Submitting a refund request does not guarantee approval.

11. Refund Processing Time

Once a refund is approved, Engineer Hub will initiate the refund through the applicable payment method or payment provider.

Actual receipt time may vary depending on the payment gateway, bank, card issuer, or financial institution.

12. Payment Gateway and Third-Party Charges

Where applicable, payment gateway charges, transaction fees, currency conversion charges, or other third-party fees may not be refundable if they have already been charged by the relevant provider.

Any such deductions will be communicated where applicable.

13. Disputes and Clarifications

If you believe a refund decision does not accurately reflect the agreed project terms or circumstances, you may contact Engineer Hub with additional information for review.

Engineer Hub will make reasonable efforts to review legitimate concerns fairly and communicate the outcome.

14. Contact for Refund Requests

For refund requests or questions regarding this Refund Policy, contact: